Hosted VoIP

Cloud PBX that scales from a single phone to hundreds

Basic VoIP now also available -- perfect for replacing your home landline with digital voice

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What makes our Hosted VoIP great?

Voicemail

Voicemail comes included as standard for every Hosted VoIP user, and can be accessed both from the user’s phone and from the end-user control panel.

Call recording

Easily record calls, and play them back with our easy to use control panel. 30 day retention is free, or upgrade to 1 year retention for just £5/month + VAT.

Opening hours and Holidays

Set your opening hours and company holidays so that your phones always do the right thing at the right time. Handle out-of-hours calls with ease, sending them to voicemail, a recorded message, or an on-call user.

On-hold music

Putting someone on hold doesn’t have to mean they’re sat in silence. Choose from our included on-hold music tracks to play to your callers, or upload your own MP3 and we’ll use that instead.

Caller menus (IVR)

Need a professional-sounding menu to route calls to the right people? Our easy to use IVR builder lets you put menus together in seconds.

Callflows

Get calls to where they need to go. Our drag-and-drop callflow builder makes routing calls incredibly easy, no matter how complex your requirements.

Call conferences

Easy-to-use, professional call conferences allow you to have meetings both with internal users and external callers, all managed via the end-user control panel.

Itemised call records

In our control panel you can review logs of every phonecall you’ve made, making it easy to keep tabs on your call spending.

Easy user management

Whether you just need a single user or hundreds of users, our Telecom Control Panel makes it easy to set things up exactly the way you want.

End-user control panel

Reduce support workloads by giving each user direct access to manage their own phone settings, voicemail, Follow Me settings, and more — whenever they want!

Address book management

Create address books for your team at the company or group level, and let your users manage their own lists too. Contacts are automatically corellated with the voicemail, call recording, and itemised call records screens to make identifying calls as easy as possible.

Device management and provisioning

Configure the phones of your entire team in minutes. Our platform can automatically provision phones from a variety of popular vendors including Cisco, Gigaset, Grandstream, Polycom, Snom and Yealink. No more fiddling with device SIP configuration!
Some features unavailable on Basic VoIP, see pricing table below for feature comparison.

Basic VoIP
Pay as You Go

Pay only for the calls you use
£ 4
50
/month
inc VAT
  • Digital voice for home use
  • Pay for the calls you make
  • No hidden charges
  • Take a new number or port your existing number in
  • 1 month minimum contract
  • Voicemail as standard
  • On-hold music library
  • Itemised call records
  • Address book management
  • Support for multple devices
  • 1 user maximum
  •  
  •  
  •  
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Basic VoIP
1000 Minutes

Save money with inclusive call time
£ 8 /month
inc VAT
  • Digital voice for home use
  • 1000 mins per month
  • No hidden charges
  • Take a new number of port your existing number in
  • 1 month minimum contract
  • Voicemail as standard
  • On-hold music library
  • Itemised call records
  • Address book management
  • Support for multiple devices
  • 1 user maximum
  •  
  •  
  •  
Order now

Hosted VoIP
Pay as You Go

Pay only for the calls you use
£ 6 /user/month
inc VAT
  • Digital voice for home or work
  • Pay for the calls you make
  • No hidden charges
  • Take a new number or port your existing number in
  • 1 month minimum contract
  • Voicemail included as standard
  • On-hold music library
  • Itemised call records
  • Address book management
  • Support for multiple devices
  • Support for multiple users
  • Call recording
  • Callflows and caller menus (IVR)
  • Opening hours and holidays
Order now

Hosted VoIP
2000 Minutes

Save money with inclusive call time
£ 12 /user/month
inc VAT
  • Digital voice for home or work
  • 2000 mins per month per user
  • No hidden charges
  • Take a new number or port your existing number in
  • 1 month minimum contract
  • Voicemail included as standard
  • On-hold music library
  • Itemised call records
  • Address book management
  • Support for multiple devices
  • Support for multiple users
  • Call recording
  • Callflows and caller menus (IVR)
  • Opening hours and holidays
Order now
Best value

Hosted VoIP
Pay as You Go

Pay only for the calls you use
£ 5 /user/month
ex-VAT
  • Digital voice for home or work
  • Pay for the calls you make
  • No hidden charges
  • Take a new number or port your existing number in
  • 1 month minimum contract
  • Voicemail included as standard
  • On-hold music library
  • Itemised call records
  • Address book management
  • Support for multiple devices
  • Support for multiple users
  • Call recording
  • Callflows and caller menus (IVR)
  • Opening hours and holidays
Order now

Hosted VoIP
2000 Minutes

Save money with inclusive call time
£ 10 /user/month
ex-VAT
  • Digital voice for home or work
  • 2000 mins per month per user (pooled)
  • No hidden charges
  • Take a new number or port your existing number in
  • 1 month minimum contract
  • Voicemail included as standard
  • On-hold music library
  • Itemised call records
  • Address book management
  • Support for multiple devices
  • Support for multiple users
  • Call recording
  • Callflows and caller menus (IVR)
  • Opening hours and holidays
Order now
Best value
Inclusive minutes can be used to call 01/02 landlines (100% of incl mins), UK mobiles on O2/EE/Three/Vodafone (max 50% of incl mins), and 03 landlines (max 30% of incl mins). Calls to other mobile networks are not covered by inclusive minutes. The account type you choose applies to all users in your account, you cannot mix account types.

Simple pricing with no surprises

No-nonsense, low-cost calls

  • Landline calls 1.2p/min

    Calls to landlines starting 01, 02, or 03

  • Mobile calls 2.4p/min

    Calls to mobiles on EE, O2, Three, or Vodafone (other networks may vary)

  • Landline calls 1p/min

    Calls to landlines starting 01, 02, or 03

  • Mobile calls 2p/min

    Calls to mobiles on EE, O2, Three, or Vodafone (other networks may vary)

Pricing for other destinations

Pricing to other destinations can be reviewed in our call price guide for all destinations, and may be updated from time to time (last updated 2024-09-26).

Number rental and setup charges

  • Phone numbers £0.60/month

    We can provision you as many regular numbers as you require. Setup is free.

  • Phone numbers (Silver) £3.60/month

    Silver numbers are more aesthetically pleasing than regular numbers, and are priced accordingly. Setup is £8.40.

  • Phone numbers (Gold) £18/month

    Gold numbers are more aesthetically pleasing than silver numbers, and are priced accordingly. Setup is £42.

  • Phone numbers (Platinum) £36/month

    Platinum numbers are more aesthetically pleasing than gold numbers, and are priced accordingly. Setup is £42.

  • Ported-in numbers FREE

    There are no monthly fees for ported-in numbers. Setup is £1.20.

  • Ported-in numbers (non-geographic) £1.20/month

    Non-geographic numbers include those starting 03. Setup is £1.20.

  • Phone numbers £0.50/month

    We can provision you as many regular numbers as you require. Setup is free.

  • Phone numbers (Silver) £3/month

    Silver numbers are more aesthetically pleasing than regular numbers, and are priced accordingly. Setup is £7.

  • Phone numbers (Gold) £15/month

    Gold numbers are more aesthetically pleasing than silver numbers, and are priced accordingly. Setup is £35.

  • Phone numbers (Platinum) £30/month

    Platinum numbers are more aesthetically pleasing than gold numbers, and are priced accordingly. Setup is £35.

  • Ported-in numbers FREE

    There are no monthly fees for ported-in numbers. Setup is £1.

  • Ported-in numbers (non-geographic) £1/month

    Non-geographic numbers include those starting 03. Setup is £1.

Number porting charges

  • Pre-order validation £9.60

    To reduce the chance of a number porting order failing, we can run some pre-order checks to ensure things go smoothly.

  • Single number import £18

    Bring your number with you to File Sanctuary. Fee is per number, regardless of outcome, so we recommend adding pre-order validation. Order number import »

  • Multi line / DDI block import £18

    Bring a block of numbers with you to File Sanctuary. Fee is per number, per attempt, regardless of outcome, capped at £108 per attempt.

  • Date change or cancellation of submitted port request £18

    Fee is per port, per attempt.

  • Resubmission of rejected port request £18

    Fee is per port, per resubmission.

  • Single number export £15.60

    Fee is per attempt submitted, regardless of outcome.

  • Multi line / DDI block export £15.60

    Fee is per number, per attempt submitted, regardless of outcome, capped at £390 per attempt.

  • Pre-order validation £8

    To reduce the chance of a number porting order failing, we can run some pre-order checks to ensure things go smoothly.

  • Single number import £15

    Bring your number with you to File Sanctuary. Fee is per number, regardless of outcome, so we recommend adding pre-order validation. Order number import »

  • Multi line / DDI block import £15

    Bring a block of numbers with you to File Sanctuary. Fee is per number, per attempt, regardless of outcome, capped at £90 per attempt.

  • Date change or cancellation of submitted port request £15

    Fee is per port, per attempt.

  • Resubmission of rejected port request £15

    Fee is per port, per resubmission.

  • Single number export £13

    Fee is per attempt submitted, regardless of outcome.

  • Multi line / DDI block export £13

    Fee is per number, per attempt submitted, regardless of outcome, capped at £325 per attempt.

Additional features

  • 1 year call recording retention £6/month

    Upgrade from 30 days to 1 year of retention for your call recordings. Monthly fee is per customer, not per user. Longer retention terms available upon request.

  • Conference rooms £6/month

    Get fully-featured conference rooms for meetings, both internal and external. Choose as many as your team needs.

  • 1 year call recording retention £5/month

    Upgrade from 30 days to 1 year of retention for your call recordings. Monthly fee is per customer, not per user. Longer retention terms available upon request.

  • Conference rooms £5/month

    Get fully-featured conference rooms for meetings, both internal and external. Choose as many as your team needs.

Prices listed above are inclusive of VAT

Prices listed above are exclusive of VAT
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